Perguntas frequentes

Each book is carefully designed to include key personalization features such as your child’s name, photo, and dedication. At the moment, we don’t offer custom story changes beyond what’s available on our product pages.

Yes! Some of our titles are available in English and Portuguese, and we’re expanding our selection. Check the product description to see language options.

Because our books are personalized and printed just for you, changes or cancellations can only be made if your order hasn’t gone to print yet. Please contact us immediately at help@fablifykids.com .

Once your book ships, you’ll receive a tracking email. You can also log into your account to check order status.

Processing and printing usually take 3–5 business days. Shipping times vary depending on your location but typically range from 5–10 business days.

Sometimes carriers mark packages as delivered up to 24 hours early. Please wait one business day, then check with neighbors or your local post office. If it still hasn’t arrived, email help@fablifykids.com and we’ll investigate.

If you know you won’t be home and your area has a history of package theft, we recommend using a secure address (like a workplace or a family member’s address) or leaving a note for the carrier requesting not to leave the package unattended.

Yes! You can ship directly to the recipient by entering their address at checkout. Receipts are never included in the package.

At this time, we don’t offer separate gift wrapping, but we’re working on it for future releases.

You can reach us by email at help@fablifykids.com . We aim to reply within hours (Mon–Fri). Please include your order number in the subject line so we can assist faster.

If you received the wrong book or details don’t match what you entered, please contact us within 15 days of delivery at help@fablifykids.com . Include: Your order number A clear photo of the received book A description of the issue We’ll review the information and arrange a replacement if it was our mistake.

If your book arrived damaged in transit, we’ll gladly replace it. Please email help@fablifykids.com within 15 days and include: Your order number A clear photo showing the damage The packaging (if possible) We’ll handle it as quickly as possible with our print partner.

It’s rare that a book doesn’t meet our standards, but if something isn’t right with the print or binding, we’ll make it right. Email help@fablifykids.com with: Your order number A photo of the issue A short description of what went wrong We’ll investigate and send a replacement if confirmed.

Depending on your country, customs or import duties may apply. These fees are not included in our prices and must be paid by the customer. Please check your country’s import policies before placing your order.

Because our books are made-to-order and printed individually, we’re unable to speed up production. We recommend ordering early, especially around holidays, to ensure delivery in time.

Please be aware that we do not control postal services, customs, or weather delays. While we do our best to print and ship promptly, unexpected issues may delay your order. We recommend ordering ahead of time to avoid frustration and disappointment.

No worries! Contact us at help@fablifykids.com with your order number, and we’ll take care of it if your code was valid at the time of purchase.